Privacy Policy

Effective Date: September 28, 2026

At Kitakshi, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or communicate with us.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

When you use the Kitakshi website or place an order, we may collect information such as:

• Full name

• Mobile number

• Email address

• Billing address

• Shipping address

• Order details

• Payment and transaction information

• Information provided when contacting our customer support

• Information you voluntarily provide through forms or other interactions with our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders

• Confirm and verify orders

• Arrange shipping and delivery

• Process payments

• Provide customer support

• Process returns and exchanges

• Provide Store Credit where applicable

• Communicate with you about your orders

• Send important service-related notifications

• Improve our website, products, and services

• Prevent fraud, misuse, and unauthorized transactions

• Comply with applicable legal and regulatory requirements

• Send promotional or marketing communications where permitted and where applicable

3. Payment Information

Online payments on the Kitakshi website may be processed through Razorpay.

When you make a payment, payment-related information may be processed by Razorpay and other relevant payment service providers in accordance with their respective privacy policies and security practices.

Kitakshi does not intentionally store your complete debit card, credit card, or banking credentials on our own systems.

4. Cash on Delivery

If you select Cash on Delivery, we may use your name, phone number, and shipping information to verify and fulfil your order.

A ₹100 COD handling charge applies to COD orders and will be displayed during checkout.

5. Shipping & Delivery Partners

To deliver your orders, we may share necessary information such as your name, phone number, and shipping address with courier, logistics, and delivery service providers.

These details are shared only to the extent reasonably necessary to fulfil and deliver your order.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

• Remember certain preferences

• Maintain shopping cart functionality

• Understand website traffic and usage

• Improve website performance

• Provide relevant marketing or advertising where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Marketing Communications

With your permission or where otherwise permitted by applicable law, we may contact you regarding:

• New products

• Offers and discounts

• Promotions

• New collections

• Other Kitakshi updates

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send essential transactional or service-related messages, such as order confirmations, shipping updates, or return/exchange communications.

8. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers and business partners who help us operate our business, including:

• Payment processors

• Courier and logistics providers

• Website and technology service providers

• Analytics and marketing service providers

• Customer support providers

We may also disclose information when required by applicable law, legal process, government authorities, or to protect our legal rights, customers, website, or business.

9. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfil orders and provide services

• Maintain business and transaction records

• Handle customer service requests

• Resolve disputes

• Prevent fraud

• Meet applicable legal, accounting, and regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

11. Children's Privacy

The Kitakshi website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

Kitakshi is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of those third parties before providing them with your personal information.

13. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to, correction of, or deletion of certain personal information.

You may also contact us regarding your marketing communication preferences.

To make a privacy-related request, please contact us using the details below.

14. Changes to This Privacy Policy

Kitakshi may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any changes will be published on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Kitakshi
📞 Phone: 9316706920
📧 Email: kitakshi.in@gmail.com

Address:
1011-12, Nidhi Textile Market,
Near Raghuvir Scarlett, Saroli,
Surat, Gujarat – 395010