Shipping Policy

Effective Date: September 28, 2026

At Kitakshi, we are committed to delivering your order safely and on time. Please read the following shipping information before placing your order.

1. Shipping Charges

• Free Shipping: We offer free shipping on all eligible orders.

• Cash on Delivery (COD): A ₹100 COD handling charge will be applicable to orders placed using the Cash on Delivery option.

• The applicable COD charge will be clearly displayed during checkout before you place your order.

2. Order Processing

Once your order is successfully placed, we begin processing it as quickly as possible.

Orders are generally processed and dispatched within 1–3 business days, subject to product availability and order verification.

During sales, promotions, holidays, or other unforeseen circumstances, processing may take slightly longer.

3. Delivery Time

Orders are generally delivered within 5–7 business days from the date of dispatch.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Order Tracking

Once your order has been shipped, you will receive the available tracking details through your registered contact information.

You can use the tracking information to follow the status of your shipment until delivery.

5. Incorrect or Incomplete Address

Please make sure that your shipping address, phone number, and other contact details are correct before placing your order.

Kitakshi will not be responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate address provided by the customer.

If an order is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-shipping the order.

6. Delayed or Failed Delivery

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Courier delays

• Severe weather conditions

• Public holidays

• Natural disasters

• Transportation disruptions

• Incorrect address or contact information

• Unsuccessful delivery attempts

• Other unforeseen circumstances

If your order is significantly delayed, please contact us and our team will assist you.

7. Damaged Package

If your package appears damaged, opened, or tampered with at the time of delivery, please do not accept the package if possible.

We also recommend taking clear photos or videos of the package and contacting our customer support team immediately.

8. Contact Us

For any shipping-related questions or assistance, please contact us:

Kitakshi
📞 Phone: 9316706920
📧 Email: kitakshi.in@gmail.com

Address:
1011-12, Nidhi Textile Market,
Near Raghuvir Scarlett, Saroli,
Surat, Gujarat – 395010

We appreciate your trust in Kitakshi and thank you for shopping with us.