Return & Refund

Effective Date: September 28, 2026

At Kitakshi, we want you to love every purchase you make. If your order is not suitable, you may request a return or exchange subject to the terms below.

1. Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order.

To be eligible:

• The product must be unused and unworn.

• The product must be in its original condition.

• All original tags, labels, packaging, and accessories must be intact.

• The product must not be washed, altered, damaged, stained, or otherwise used.

• Products showing signs of wear or damage caused after delivery may not be accepted.

Kitakshi reserves the right to reject a return or exchange if the product does not meet the above conditions.

2. Return & Exchange Charges

A ₹100 handling charge will apply to each approved return or exchange request.

This charge covers the handling and processing of the return/exchange.

Any applicable charges will be communicated during the return or exchange process.

3. Refund Policy

Kitakshi does not provide monetary refunds for returned products.

Once your return is received and inspected and the return is approved, the eligible amount will be issued as Store Credit.

Store Credit can be used to purchase products from the Kitakshi website.

The Store Credit will not be transferable or redeemable for cash.

4. Exchange Policy

Customers may request an exchange for an eligible product, subject to:

• Product availability

• Return eligibility requirements

• Successful quality inspection

If the requested replacement product is unavailable, you may receive Store Credit instead.

A ₹100 exchange handling charge will apply.

If there is a difference in the price between the original and replacement product, the applicable difference will need to be paid or adjusted accordingly.

5. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged

• Defective

• Incorrect

• Missing an item

please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product and packaging to verify the issue.

If the issue is confirmed to be due to an error on our part, Kitakshi will provide an appropriate resolution, which may include a replacement or Store Credit, subject to product availability and verification.

6. Non-Returnable Situations

A return or exchange may not be accepted if:

• The product has been worn or used.

• The product has been washed.

• The product has been altered or modified.

• The product is damaged due to customer handling.

• Original tags or packaging are missing.

• The return request is made after the applicable return period.

• The product is returned without following the required return process.

7. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team with:

• Order number

• Registered phone number or email address

• Product name

• Reason for return/exchange

• Photos or videos, if requested

Our team will review your request and provide further instructions.

Do not send a product back without receiving return instructions from Kitakshi.

8. Return Inspection

Once the returned product reaches us, it will be inspected to ensure that it meets our return eligibility requirements.

Store Credit or an exchange will only be processed after the returned product passes the quality inspection.

9. Store Credit

Approved returns will be processed as Store Credit instead of a cash or bank refund.

The Store Credit can be used for future purchases on the Kitakshi website, subject to the applicable terms communicated at the time of issuance.

10. Contact Us

For return, exchange, or refund-related queries, please contact us:

Kitakshi
📞 Phone: 9316706920
📧 Email: kitakshi.in@gmail.com

Address:
1011-12, Nidhi Textile Market,
Near Raghuvir Scarlett, Saroli,
Surat, Gujarat – 395010

By placing an order with Kitakshi, you acknowledge and agree to the terms of this Return, Exchange & Refund Policy.